Frequently asked questions

Each call is charged automatically to your card on file after the call ends. Grace period calls do not get charged.

Yes. The money-back guarantee covers the self serve plan as well.

No. The plan never renews or recurs. The project closes automatically after 30 days.

The transcripts of expert calls or audio that you upload to Inex One are only visible to you and your project team.

Depending on your organization settings, they may also be shared with your wider organization in the Knowledge tab in the left menu.

Inex One does not access the data, and does not share it with any other users. The transcription and AI summaries are done in a secure enterprise environment and LLMs are not trained on your call content.

Yes. We built our AI to be proprietary and safe - your data is yours and is never shared or used to train any model.

To ensure the highest reliability, our system is designed for no hallucinations: the AI can only access the transcripts you select. If a piece of information is not in the text, it is not in the answer. This precision is tuned for instant verbatim quotes, ending the manual 50-page hunt and keeping your research entirely secure.

To keep Inex One the best place to buy expert calls. When all customers are committed, the expert networks are committed too - creating a virtuous cycle of great service.

It's a flywheel!

inex.one/blog/why-does-inex-one-charge-a-platform-access-fee

Yes, the package renews automatically. To ensure you stay in control, we provide a notice well before the renewal date so you can choose whether to renew or cancel.

The MCP Server connects your private Inex One research library to your AI tools. This lets you search and analyze expert call transcripts outside the Inex One platform.

MCP access is available at no additional cost for all Inex One on Corporate and Enterprise plans.

Self-signup to Inex One is optimal if you're thinking of replacing your traditional expert network. It's a low-commitment way to get access to 30+ expert networks worldwide. And you don't have to choose among them; you have access to them all with Inex One.

Self-signup to Inex One is optimal when you have a one-off need for expert interviews. Your access scales with your needs. You can easily upgrade to a Corporate plan if you need expert research more frequently.

No. Self-serve access is for expert calls only. Surveys are part of the Corporate plan, where you pay per use.

Inex One gives you access to 30+ expert networks from all over the world. You can get custom service from expert networks in Japan, Australia, Europe, the Middle East, LatAm, or North America - all in one platform.

Yes. The 30+ expert networks on Inex One will all find experts specifically tailored to your research request. We constantly evaluate and grade them based on their ability to find niche experts for our clients.

You pay $500 to launch a project on Inex One, plus the pay-per-use costs of the expert interviews you do (~$1,050/hour).

If the expert wasn't right, you cancel within 10 minutes at no charge. If we can't find the right experts, we refund the project fee (hasn't happened yet!).

And when you need more functionality or access, it's one click to upgrade to the Corporate plan.

Inex One self-serve is common for firms with sporadic needs for expert interviews. This includes corporate strategy teams, independent consultants, investment firms, and product research or marketing teams.

You can explore your projects and search your organization’s transcript library, subject to your existing Inex One access permissions.

Admins can define user access rights across the organization, e.g. provisioning full access to certain colleagues and limited read access to others.

Please use this form to register your professional expertise: forms.gle/NcvgM5xkJjzaHjiA6

Inex One will store your data for the purpose of expert engagements. This information may be shared with Inex One clients and partners, for the designated purpose, and you may be contacted by Inex One or any of our partners. Registering is not a guarantee to get any projects.

We transcribe every expert call using our industry-leading speech-to-text engine, within 15 minutes of your call. Our executive summaries include key insights, supported by timestamped quotes linked directly to the original call for easy reference. With our LLM-powered chat, you can instantly extract quotes, key purchasing criteria, or vendor rankings from multiple expert interviews using natural language.

Inex One provides high quality transcripts and AI summaries free of charge with every expert call.

Depending on your plan (see Pricing), you can also import external calls to the platform for free, to build your transcript library and analyze with the LLM chat.

Typically $1,050/h (commonly ranges from $1,000 to $1,250), which includes access to premium, high-seniority experts. Because we eliminate the credit-based markups used by traditional networks, our rates are typically lower than the industry standard - with some clients realizing total cost savings of over 40%.

You are kept anonymous to the experts by default.

However, being open with who you are - and letting the networks do so when recruiting - tends to make more experts willing to meet.

We require 24-hour notice for cancelling or rescheduling an expert call. If done within 24 hours, we reserve the right to charge the cost of the call, to cover the recruitment effort and expert's time.

10-minute grace period. If the expert couldn’t answer your questions, you can terminate the call within 10 minutes without getting billed. This provides good faith and does not apply if you got meaningful answers.

3-min rounding. If your expert call goes over time <3min, we round down to the nearest 15-minute increment.

15-minute increments. If your expert call goes over time 3+ minutes, we bill in 15-minute increments.

30 minute calls come at 80% of the cost of an hour. They are available from most expert networks on Inex One.

Audio transcription is the process of converting speech from an audio file into written text. At Inex One, it's done using modern LLM AI technology.

Inex One sells expert network services. You can find and work with some of the world's leading expert networks and survey providers, all on a pay-as-you-go basis.

First of all - we're proud that you like Inex One!

We want to reciprocate that. Refer a friend and you both get 50% off your Inex One SaaS fee. Refer two, and you get to use Inex One for free!

Email sales@inex.one to get this set up.

Just think about it this way: You're looking for an expert for a life science project in Japan. Wouldn’t it make sense to use an expert network based out of Japan (that knows the region, where to find candidates and how to approach them), and one that is focused on Life Sciences (and knows the industry dynamics and players in the market) to help you with this request? We think so!

Absolutely - you can use Inex One as your only knowledge partner, or as a complementary to other networks. In addition to our specialized expert network partners, and free transcripts, we offer a project management tool to keep your team efficient and productive.

When you're logged on to the platform, click on "Team" in the left hand menu, and then click on the "Invite" button.

Invite a colleague directly to a project by going to the project landing page, and then click on "Invite", next to "Your team".