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List of sub-processors
What is a sub-processor?
A sub-processor is a third party data processor who has or potentially will have access to certain Service Data (which may contain Personal Data). ABL refers to third parties that do not have access to or process Service Data but who are otherwise used to provide the Services as “sub-contractors” and not sub-processors.
Security and safeguards
ABL uses a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or process Service Data.
Further, ABL requires its sub-processors to satisfy equivalent obligations as those required from ABL (as a Data Processor) as set forth in ABL’s Data Processing Agreement (“DPA”).
ABL may use the following Sub-processors to host Service Data or provide other infrastructure that supports the delivery of our Services:
|Entity name||Purpose||Corporate headquarters||Location of data processing|
|Heroku Services (Salesforce)||Data storage||USA||EU/EEA|
|Google Inc.||Cloud Service Provider||USA||EU/EEA|
|Amazon Web Services, Inc.||Cloud Service Provider||USA||EU/EEA|
|Twilio, Inc.||Cloud-based Video Conferencing Service Provider||USA||EU/EEA|
|Zoom Video Communications, Inc.||Cloud-based Video Conferencing Service Provider||USA||EU/EEA|
Service specific sub-processors
ABL works with the sub-processors listed below to provide specific functionality related the Services:
|Entity name||Purpose||Corporate headquarters|
|AssemblyAI, Inc.||Audio transcription service||USA|
|Intercom, Inc.||Customer support and messaging tool||USA|
|OpenAI, L.L.C.||Artificial Intelligence Enabled Functionality||USA|
|Sendgrid, Inc||Cloud-based email notification services||USA|
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