What is a sub-processor?
A sub-processor is a third party data processor who has or potentially will have access to certain Service Data (which may contain Personal Data). ABL refers to third parties that do not have access to or process Service Data but who are otherwise used to provide the Services as “sub-contractors” and not sub-processors.
Security and safeguards
ABL uses a commercially reasonable selection process including a vendor due diligence where we evaluate the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or process Service Data.
Further, ABL requires its sub-processors to satisfy equivalent obligations as those required from ABL (as a Data Processor) as set forth in ABL’s Data Processing Agreement (“DPA”).
Infrastructure sub-processors
ABL may use the following Sub-processors to host Service Data or provide other infrastructure that supports the delivery of our Services:
| Entity name | Purpose | Headquarters | Data processing |
|---|---|---|---|
| Render Services, Inc. | Application hosting and data storage | USA | EU/EEA |
| Google, Inc. | Cloud Service Provider | USA | EU/EEA |
| Amazon Web Services, Inc. | Cloud Service Provider | USA | EU/EEA |
| WorkOS, Inc. | Authentication, SSO and user management | USA | USA |
| Zoom Video Communications, Inc. | Cloud-based Video Conferencing Service Provider | USA | EU/EEA |
| Cloudflare, Inc. | Edge network, WAF and object storage | USA | EU/EEA |
| Crunchy Data Solutions, Inc. | Managed database hosting | USA | EU/EEA |
| Better Stack | Log management and monitoring | EU/EEA | EU/EEA |
| Functional Software, Inc. (Sentry) | Error and exception monitoring | USA | USA |
Service specific sub-processors
ABL works with the sub-processors listed below to provide specific functionality related to the Services:
| Entity name | Purpose | Headquarters | Data processing |
|---|---|---|---|
| AssemblyAI, Inc. | Audio transcription service | USA | EU/EEA |
| Gladia, SAS | Audio transcription service | EU/EEA | EU/EEA |
| Intercom, Inc. | Customer support and messaging tool | USA | USA |
| Google, Inc. | Artificial Intelligence Enabled Functionality | USA | USA |
| OpenAI, L.L.C. | Artificial Intelligence Enabled Functionality | USA | USA |
| Sendgrid, Inc | Cloud-based email notification services | USA | USA |
| PostHog, Inc. | Product analytics and event logging | USA | EU/EEA |
| HubSpot, Inc. | Customer relationship management | USA | USA |
| Hyperdoc, Inc. (dba Recall.ai) | Meeting recorder capturing media for transcription | USA | USA |
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