Spoiler: the answer is $1 Billion and 20% CAGR, approximately.
At Inex One, we asked this question and realized that we would have to obtain the answer ourselves. The only reports available are behind paywalls and somewhat outdated. Now, we happen to be fond of investment research, so we took it on as if it were a due diligence project (minus the slide deck!). Let’s break down the question into smaller parts:
1. What is the market size for Expert Networks?
The publicly available answer to this is $1 Bn, from a research firm named Integrity Research. Their findings have been quoted many times (e.g. Bloomberg, and Civic), but no one offers details behind that number. Now we did the analysis ourselves, and here are the details:
Sense-checking the $1 Bn
At $1,000 per expert call, that means that approx. 1 million expert calls are being made in a year. That’s 200 calls per year, arranged by each of the 5,000 people supposedly working in expert networks (according to Owler). 200 calls per year means arranging 4/week, or <1 call per workday. Now, everything isn’t calls as expert networks also offer surveys etc., but the $1 Bn market size still feels reasonable.
The analysis requires approximation: most Expert Networks are private and smallish and do not publish detailed financial data. Consequently, we’ve added up financial reports with comparables, calculated CAGR trajectories, and the companies’ press/news statements on growth. As many numbers are approximated, it is reasonable to talk about the sizing with the range of 648-1254 MUSD in revenues for 2016. If the market continues to grow at the historical 20%, even the lower bound would reach the $1 Bn this year.
2. What is the growth of the Expert Network market?
Recent growth was 20%. We get to the growth numbers in a way similar to the market sizing, only looking at it over time. The same limitations as above apply, meaning that also many of these numbers are approximate. GLG clearly is the behemoth in the market, and its recent growth numbers are only anecdotal:
– “GLG has grown fast and forecasts that its revenues will rise by 15 per cent this year to $400m”
– Financial Times article, June 2016
– “The privately held New York company had revenues of about $500 million in 2017, according to published estimates.”
– Report financed by GLG, May 2018
Now what does all this mean?
Expert networks are successful because they add value to their customers. They offer something tremendously helpful – expertise-on-demand – by setting up telephone conversations between experts and organizations that seek expertise. In many cases, expert networks recruit people that did not even know that they are experts at something.
The Inex One EMS helps organizations capture more of the value on offer, by making it easier for you to work with expert networks.
Interested in a demo? Welcome to contact us.